As part of Pearson’s commitment to provide you with the best possible service, we are making several updates to our internal systems and processes. These changes will come into effect in early November 2022.
We are determined to make these updates as smoothly as possible, and to help you through this transition by providing the information below.
Order Fulfillment
To help minimise any disruption to our service to you, we encourage you to place orders before Wednesday 19 October 2022 as there will be a brief period where orders cannot be processed and fulfilled.
We are also anticipating a short shipment delay for physical products from late October through to mid-November. We apologise in advance for any inconvenience this may cause.
Key Business System Changes
Due to the internal system updates, you’ll notice the following changes:
- New User levels
To align with Pearson’s global standards, we are consolidating our user levels to either an A, B or C. These new levels will come into effect from early November.
- New account numbers
You will be assigned a new account number. This number will be provided to you once the system upgrade is complete. For now, please continue using your current account number.
- Sales Order Acknowledgement notifications
You will receive a Sales Order Acknowledgement (SOA) document every time an order is placed or updated. This will be sent by email only and will confirm each product within your order, including any items on backorder.
- Sales Invoice document
Your sales invoice will be continued to be included in the box with the products but will also be emailed to you once the order is dispatched.
- New document format and design
The documents you receive from Pearson (such as the sales invoice) will have an updated format and design.
Frequently Asked Questions
- If my User level changes, will I still be able to purchase the same products?
For the most part the user level principle will remain the same and you will be able to access the same products you have always used and trusted. Some products will change, and this will be outlined on our website.
- How do I find my user level?
Please ask your Pearson contact and they will be able to share this with you and answer any questions you may have.
- Why is my account number changing?
The new account number is a result of our system upgrade and will be available once the upgrade is complete. Your new account number be able to find your new account number on the documents you receive from Pearson from November 2022.
- Will I be able to continue ordering using my old Pearson account number?
Yes, you can continue using your current Pearson account number to order products. Although once your new account number becomes available, we encourage you to update your records and activities with the new account number.
- How do I know which email address will receive the Sales Invoice?
The email address you use to login to your account at the time of ordering is the address that will receive the Sales Invoice. If you would like to change this, please contact your Pearson contact.
- Will I have to do anything with the Sales Order Acknowledgement?
No, this is simply an email confirmation that your order has been received.
- Where can I review the new format of the documents I receive?
In the coming weeks we’ll be providing samples of the new documents on this page.
